Cancellation policy
Subscription Policy
How BioForm Subscriptions Work When you subscribe, you'll receive your product automatically every 4 weeks. Your first order ships immediately, and each renewal is billed and shipped on your recurring billing date.
Pricing Your first order is billed at the discounted subscription price shown at checkout. Recurring orders are billed at your subscription renewal price, plus applicable shipping, every 4 weeks.
Managing Your Subscription You can manage your subscription anytime through your customer portal: https://getbioform.com/a/loop_subscriptions/customer
From the portal you can:
- Skip your next shipment
- Pause your subscription
- Cancel your subscription
- Update your shipping address
- Update your payment method
Cancellations You may cancel your subscription at any time through the customer portal. To cancel an upcoming order, your cancellation request must be submitted before that order is billed or shipped. Once a subscription order has been billed and shipped, it is considered final and can no longer be cancelled — the cancellation will instead apply to the following cycle.
Refunds Once a subscription order has been processed and shipped, it cannot be cancelled. If you need a refund on your most recent subscription order, please contact our support team within 7 days of receiving it. Refunds are available on the most recent order only.
Please note that our 60-day money-back guarantee applies only to your first order. Subscription renewal orders are not covered by the guarantee. Once you're subscribed, any orders that ship after your initial purchase fall under the standard subscription refund policy described above.
Payment Failures If your payment method fails at the time of renewal, we will automatically retry the charge. If payment cannot be collected after multiple attempts, your subscription may be paused or cancelled. Please ensure your payment information is up to date in the customer portal to avoid interruptions.
Contact Us If you have any questions about your subscription or need help managing your account, contact our support team at support@getbioform.com. We're happy to help.