Cancellation policy

Subscription & Cancellation Policy

Last updated: August 5, 2026

This policy explains how BioForm subscriptions work, how billing and renewals happen, and how to cancel. By starting a subscription, you agree to this policy and to our Terms of Service.

1. How Subscriptions Work

When you subscribe, you choose a delivery frequency of every 28 days, every 60 days, or every 90 days. Your first order ships right away. After that, each renewal is automatically billed and shipped on your recurring billing date, at the frequency you selected, until you cancel.

2. Pricing

  • Your first subscription order is billed at the discounted first-order price shown at checkout.
  • Renewal orders are billed at the recurring renewal price disclosed at checkout (renewal prices are higher than the introductory first-order price), plus applicable taxes and shipping.
  • Both the first-order price and the recurring renewal price are displayed at checkout before you subscribe, and in your order confirmation email.

3. Renewal Reminders

We send a reminder email before each renewal to the email address on your account, so a renewal should never be a surprise. Please keep your email address current in your customer portal and check spam filters — renewals proceed on schedule whether or not the reminder is opened.

4. Managing Your Subscription

You can manage everything yourself, anytime, through your customer portal: https://getbioform.com/a/loop_subscriptions/customer

From the portal you can:

  • Skip your next shipment
  • Pause your subscription
  • Cancel your subscription
  • Change your delivery frequency (28 / 60 / 90 days)
  • Update your shipping address
  • Update your payment method

You can also email support@getbioform.com and we'll process the change for you.

5. Cancellations

You may cancel at any time — there are no cancellation fees, minimum terms, or commitments.

  • To avoid being billed for an upcoming renewal, cancel before that renewal's billing date.
  • Cancellations take effect immediately for all future renewals.
  • If a renewal has already been billed and shipped when you cancel, that order is final and will still be delivered; your cancellation applies to all subsequent cycles. That shipped order may be returned unopened under Section 6 below.

6. Refunds & Returns on Renewal Orders

  • Renewal orders are not covered by the 60-Day Satisfaction Guarantee, which applies to first orders only.
  • An unwanted renewal order may be returned unopened within 14 days of delivery for a refund of the product price, less a 15% restocking fee; return shipping is the customer's responsibility. See our Refund & Return Policy.
  • Refund requests on renewals apply to the most recent renewal order only. Earlier renewal orders are not refundable.
  • If a renewal order arrives damaged, defective, or incorrect, contact us within 7 days for a free replacement or full refund.

7. Payment Failures

If your payment method fails at renewal, we will automatically retry the charge. If payment cannot be collected after multiple attempts, your subscription may be paused or canceled. Keep your payment information current in the portal to avoid interruptions.

8. Changes to Subscription Terms

If we change the renewal price or these subscription terms, we will notify you by email before the change applies to your subscription, and you may cancel before your next billing date if you do not accept the change.

9. Contact

📧 support@getbioform.com — we respond within 1–2 business days.