How can we help you?
Get answers to common questions, track your order, or reach our team directly — we're here for you.
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Waiting On Your BioForm Order?
Enter your tracking number to see your delivery status. You'll find it in your shipping confirmation email.
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Support
Reach Our Team
Have a question that isn't answered below? Send us a note and we'll get back to you by email.
FAQs
Subscription & Account
How do I cancel my subscription?
We make it easy! You can cancel anytime through the BioForm Portal, or just drop us a line at support.getbioform.com and we’ll take care of it for you.
Please include your order number or the email address used at checkout so we can locate your account quickly.
Why am I receiving orders I didn't authorize?
This can happen if an active subscription or saved payment method is still on file. No worries, you can manage or cancel through the BioForm Portal, or reach out to support@getbioform.com and we’ll sort it out right away.
The website says I don't have a subscription, but I'm still being charged?
It may be linked to a different email or payment method. Try logging into BioForm Portal with the email you used at checkout.
If it’s still not showing up, just reach out to support@getbioform.com and we’ll find it for you.
How do I update my subscription (frequency, products, address)?
You can update your frequency, products, or shipping address anytime at BioForm Portal. Or if you prefer, just email support@getbioform.com and we’ll happily make the changes for you.
FAQs
Orders & Shipping
When will my order be shipped?
Orders are typically processed within 1–3 business days after payment confirmation.
How long does shipping take?
Most customers receive their product within 3-7 business days. If yours exceeds this then please contact support at support@getbioform.com.
How can I cancel or change my order after placing it?
Once your order has shipped, it can no longer be canceled or modified. If your order hasn’t shipped yet, contact us as soon as possible at support@getbioform.com and we’ll do our best to help.
Where is my order being shipped from?
All US orders ship from the US, and our products are manufactured here. International orders may ship through an international logistics partner for faster delivery. If you’re a US customer seeing unexpected shipping info, contact support@getbioform.com.
How do I update my shipping address?
If your order hasn’t shipped yet, email support@getbioform.com with your updated address and we’ll fix it.
For subscriptions, you can update at BioForm Portal, or just let us know. Happy to help either way.