Shipping policy
Shipping Policy
Last updated: August 5, 2026
This Shipping Policy explains how BioForm processes, ships, and delivers orders of BioForm Muscle Defense. We currently ship within the United States only.
1. Order Processing
- Orders are processed and shipped within 1–2 business days of payment.
- Processing times may extend during holidays, launches, or periods of high demand; we'll note any known delays on the Site.
- Once your order ships, you'll receive a confirmation email with tracking information.
- Once an order has been processed or shipped, it can no longer be modified or canceled. If you no longer want the order, see our Refund & Return Policy for return options after delivery.
2. Delivery Estimates
- Standard U.S. delivery: 3–7 business days after shipment, on average.
- Delivery dates shown at checkout or on the Site are estimates, not guarantees. Delays caused by carriers, weather, misrouting, or other events outside our control can occur, and BioForm is not liable for them.
3. Shipping Rates
Shipping costs, if any, are calculated and displayed at checkout before you pay. Free-shipping promotions, when offered, are indicated on the Site and apply only as described. Shipping and handling fees are non-refundable, as described in our Refund & Return Policy.
4. Tracking, Lost & Stolen Packages
A tracking number is emailed when your order ships. If tracking shows "delivered" but you can't locate your package:
- Check with household members, neighbors, and building management;
- Check around your delivery location (porch, mailroom, garage);
- Contact the carrier to confirm the delivery location and, if needed, file a claim.
Once a package is marked delivered by the carrier, BioForm is not responsible for loss or theft. That said, email support@getbioform.com — we'll help you work with the carrier, and we review these situations case by case.
If a package is genuinely lost in transit (no delivery scan) and has not arrived within 15 business days of shipment, contact us and we will reship or refund the order.
5. Address Accuracy
You are responsible for entering a complete and correct shipping address at checkout. If a package is returned to us due to an incorrect or incomplete address you provided, we will contact you; reshipment fees apply, and refunds for undeliverable orders are issued less original shipping costs and a reshipment/handling fee. Orders confirmed shipped to the address you provided are considered delivered as addressed.
6. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact support@getbioform.com within 7 days of delivery with your order number and a photo. We'll promptly ship a replacement or issue a full refund, at your preference, at no cost to you.
7. Title & Risk of Loss
Title to Products and risk of loss pass to you when we deliver the package to the carrier. Section 4 describes how we assist with carrier issues notwithstanding this allocation.
8. Contact
📧 support@getbioform.com — we respond within 1–2 business days.