Refund policy
Last updated: 10/15/2025
At Bioform, we take great pride in the quality and effectiveness of our product,. Your satisfaction is important to us, and our policies are designed to ensure fairness while protecting our customers and our business.
60-Day Money-Back Promise
Every first-time order is backed by our 60-Day Money-Back Promise.
If you’re not feeling the results you hoped for, simply contact our support team within 60 days of receiving your order, and we’ll issue a full refund for the product purchase price — no hassle.
Eligibility Requirements
To maintain product integrity and prevent misuse, our guarantee and refund policy apply under the following conditions:
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Refunds apply only to first-time purchases made directly through our official website, getbioform.com.
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Requests must be submitted within 60 days of delivery (as confirmed by tracking information).
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Each household or customer is limited to one refund under this policy.
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Shipping and handling fees are non-refundable.
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We do not refund orders placed through unauthorized sellers or third-party marketplaces.
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We may request additional information to verify your order and confirm eligibility.
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Used or opened products do not need to be returned unless specifically requested by our support team.
Non-Refundable Circumstances
To keep our guarantee sustainable, refunds will not be issued if:
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The refund request is made after the 60-day window has passed.
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Multiple refund claims are submitted by the same customer or address.
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The order was part of a subscription renewal or bulk multi-bottle discount (unless otherwise stated).
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Evidence suggests the product was not used as directed or the policy is being abused.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@getbioform.com with your order number and a photo of the issue.
We’ll promptly arrange a replacement or issue a refund at our discretion.
How to Request a Refund
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Email us at support@getbioform.com.
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Include your order number and the email address or name used at checkout.
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Briefly describe the reason for your request.
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Our support team will review and confirm next steps within 2–3 business days.
Refunds are typically processed within 5–10 business days after approval, depending on your payment provider.
Policy Integrity
Bioform reserves the right to update, amend, or deny refunds that violate the terms above or appear to be fraudulent, abusive, or made in bad faith. Our goal is to protect both our customers and the integrity of our product.
Contact Us
For any questions or support, please reach us at:
📧 support@getbioform.com
We do not offer phone support to ensure faster and more reliable assistance via email.