Refund policy

Refund & Return Policy

Last updated: August 5, 2026

This policy explains how refunds and returns work at BioForm ("BioForm," "we," "us"). It applies to purchases of BioForm Muscle Defense made directly through getbioform.com. By placing an order, you agree to this policy and to our Terms of Service.

There are two ways to receive a refund, depending on your situation. Please read the one that applies to you.

1. 60-Day Satisfaction Guarantee (for product you have tried)

Your first order — including multi-bottle packages — is backed by our 60-Day Satisfaction Guarantee.

If you use BioForm Muscle Defense as directed and don't feel the difference, we'll refund 100% of the product purchase price. No return shipping. No hassle.

How it works:

  • Use the product consistently, as directed on the label, for at least 30 days. Real results take time, and the guarantee exists for customers who have genuinely tried the product.
  • Guarantee requests are accepted between day 30 and day 60 after delivery (as confirmed by carrier tracking).
  • Email support@getbioform.com from the email address used at checkout, and include your order number.
  • Used or opened bottles do not need to be returned unless our support team specifically requests it.
  • Approved refunds are issued to the original payment method, typically within 5–10 business days. All requests are reviewed for eligibility as described in Section 5.

Guarantee limits (please read):

  • The guarantee applies to your first order only, purchased directly from getbioform.com.
  • Limit one guarantee refund per customer and per household, ever.
  • Shipping and handling fees are non-refundable.
  • Subscription renewal orders are not covered by the guarantee. Renewals are governed by Section 3 below and our Subscription Policy.
  • Orders purchased through unauthorized third-party sellers or marketplaces are not eligible.

2. Returns for Unwanted or Unopened Orders

Changed your mind? Didn't intend to place the order? No problem — but because the product hasn't been tried, this is handled as a return, not a guarantee claim.

  • Contact support@getbioform.com within 14 days of delivery.
  • Return the product unopened, with all safety seals intact, to the return address our support team provides.
  • Return shipping is the customer's responsibility.
  • Once the return is received and inspected, we'll refund the product purchase price less a 15% restocking fee, to the original payment method, within 3–5 business days.
  • Original shipping and handling fees are non-refundable.
  • Opened or used products cannot be returned under this section. If you've tried the product, see the Satisfaction Guarantee above.

3. Subscription Renewal Orders

Renewal orders are billed and shipped automatically on the schedule you selected (every 28, 60, or 90 days). Because you receive an email reminder before each renewal:

  • To avoid an unwanted renewal, cancel or skip before the renewal billing date through your customer portal.
  • If a renewal order has already billed and shipped, it may be returned unopened under Section 2 above (14 days from delivery, customer-paid return shipping, 15% restocking fee).
  • Refund requests on renewals apply to the most recent renewal order only.
  • Renewal orders are not covered by the 60-Day Satisfaction Guarantee.

See our full Subscription Policy for details.

4. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, that's on us. Contact support@getbioform.com within 7 days of delivery with your order number and a photo of the issue, and we will promptly ship a replacement or issue a full refund, at your preference. No restocking fee, no return shipping cost to you.

5. Verification & Policy Integrity

All refund and return requests are subject to review and approval before processing. Submitting a request does not guarantee a refund; each request is reviewed for eligibility under the terms of this policy, including timing, order history, usage requirements, and return condition. To protect legitimate customers and keep this guarantee sustainable:

  • All refund requests must be submitted from the email address associated with the order and must include the order number. We may verify order, payment, and delivery details before processing any refund.
  • We track refund history by customer, email, shipping address, and payment method. Requests exceeding the limits in this policy, or that we reasonably determine to be fraudulent, abusive, or made in bad faith, may be declined.
  • Filing a payment dispute (chargeback) while a refund request is pending, or after a refund has been issued, is considered abuse of this policy. We reserve the right to contest such disputes with order, delivery, and communication records, and to decline future orders from customers who do so.
  • BioForm reserves the right to refuse service and decline future orders from any customer who has abused this policy.

Refunds issued under any section of this policy are your exclusive remedy for the matters covered here, as described in our Terms of Service.

6. How to Request a Refund or Return

  1. Email support@getbioform.com from the email address used at checkout.
  2. Include your order number.
  3. Tell us which situation applies: satisfaction guarantee (Section 1), unwanted order (Section 2), renewal order (Section 3), or damaged/incorrect order (Section 4).
  4. Our team will confirm eligibility and next steps within 2–3 business days.

Contact

support@getbioform.com We provide support by email to ensure fast, documented, and reliable assistance. We respond within 1–2 business days.